Refund and returns policy
Returns
We accept returns on eligible items within 7 days of delivery, in accordance with the South African Consumer Protection Act.
Return Conditions
Returned items must:
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Be unused and unopened
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Be in original packaging
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Be in a resaleable condition
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Include proof of purchase
Items that do not meet these conditions may be refused.
Return Shipping
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Customers are responsible for return shipping costs
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Original delivery fees are non-refundable
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We recommend using a trackable courier service
Non-Returnable Items
The following items are not eligible for return unless defective:
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Opened or used adhesives, glues, paints, inks, sprays, mediums, or pigments
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Cut, altered, or partially used paper, cardstock, tissue paper, or serviettes
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Digital products or downloads
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Workshop or event bookings
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery.
Email: hello@thecraftersboutique.co.za
Please include:
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Order number
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Clear photos of the damaged item
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Photos of the outer and inner packaging
Once assessed, we will offer a replacement, refund, or store credit.
Incorrect Items
If you received an incorrect item, please contact us within 48 hours of delivery.
We will arrange:
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Return of the incorrect item, and
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Shipment of the correct item at no additional cost
Refunds
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Refunds are processed after the returned item has been received and inspected
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Approved refunds are processed within 5–10 business days
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Refunds are issued via the original payment method, unless otherwise agreed
Workshops & Events
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Workshop bookings are non-refundable
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Bookings may be transferred to another person with prior notice
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If a workshop is cancelled by us, a full refund or credit will be issued
Contact Information
The Crafters Boutique
📍 67 Winston Avenue, Robin Hills, Randburg
📧 hello@thecraftersboutique.co.za
📞 071 895 2598
